Operations Specialist

Your position will be Operations Specialist in our company and as such you will be reporting to our Head of Operations.

Responsibilities

• Provide high-quality inbound and outbound customer support to clients through various channels regarding all Company products and services in Bulgarian and English;
• Conduct customer due diligence, ongoing monitoring and KYC processes;
• Handles day-to-day payment operations and reconciliation processes;
• Perform other various duties that fall within the scope of the Operations department, or such assigned by the direct manager;
• Handle work-related documentation ensuring that all relevant requirements are met including but not limited to client verification documents, distraints etc.;
• Interact with partners and providers, answering questions, and resolving issues;
• Identify ways to improve customer experiences;
• Give recommendations, suggestions, and ideas that can be implemented to transform and improve the operations within the organization;
• Participate in the planning, definition and establishment of operational processes, procedures and standards;
• Report operational data to supervisors/department heads as needed;
• Assists the Head of Operations in achieving the goals and tasks of the Operations Department;
• Assist in maintaining the quality and timely execution of activities within the Operations Department;
• Alerts the Head of Operations in case of an issue affecting the product and clients - technical or otherwise.

Requirements

• Bachelor's degree preferred;
• 2+ years of experience as an operations specialist or in a similar role;
• Fluent command of Bulgarian and English - both written and verbal;
• Excellent interpersonal and communication skills (written & oral) and stakeholder management with an ability to translate business needs to a technical team;
• Strong organizational and time management skills;
• Proven track record in the execution of back office processes;
• Excellent knowledge of Microsoft Office Suite (Excel, Word);
• Experience with CRM systems is preferred;
• Experience in the payments industry including proven experience in payments via digital wallets, FX, cross border payments, and exposure to SEPA payments is an advantage.

We offer

• Competitive salary with performance-based bonuses;
• Flexible hybrid work model with a cozy office in Sofia, Bulgaria;
• Additional social benefits (additional health insurance, and fully funded MultiSport card);
• Opportunity to join a new Payment Institution business;
• Mentorship program and personalized career development plan;
• Additional trainings and certification;
• Regular networking events and team-building activities;
• A dynamic and diverse team of dedicated professionals, committed to creating cutting-edge products;
• Supportive and welcoming company culture.

If you’re a “big picture” thinker with a strategic mindset who would like to work for a fast-growing FinTech company and grow with it, then this may be the perfect opportunity for you!